Wells Innovations - Q & A - Fairbury, IL
Wells Innovations - www.wellsinnovations.org
Frequently Asked Questions



Very Important Please Read!!  If you have registered for the Tool Tracker App then please make sure to enter our email addresses to your email contacts.  This will ensure that you don't miss out on any information sent out regarding our applications services and any support issues we may send to you.   Thank you, The Tool Tracker App Support Team
customerservice@wellsinnovations.org  tooltrackerapp@wellsinnovations.org  tw@mchsi.com  and  wells.t.k.1@gmail.com
 
1.  Q- How many tools can I track? 
 
  A - Unlimited
 
2. Q-How many users can I have?
 
  A- Unlimited
 
3.  Q-How does it track the tools?
 
  A-Place a barcode on the tool you want to track, then scan the barcode. 
     Enter the info about the tool into the app; what kind of tool, which job site that   
     you are assigning tool to, the foreman or Incharge of that job, and category of tool. 
 
4.  Q-Can I transfer a tool or a whole list of tools from one job site to another?
 
   A-Yes, you have the option to transfer tools either individually or the whole group of
      them.
 
5.  Q-How do I scan the barcode?
 
   A-You can use your iphone, ipod, ipad, or Android device.
 
6.  Q-Who in the company will have access to the tool information?
 
   A-Anyone that you give permission to use it.
 
7.  Q-Where will they be able to access the information from?
 
   A-Anywhere your smartphone gets service and back at the office on your computer.
 
8.  Q-Where do I purchase the barcodes?
 
    A-http://www.barcodebook.com/Labels/DurableBarcodeLabels.aspx


9.  Q - How do I upgrade my tool package? 


     A -   To upgrade your tool package you will need to go to settings in the app and click on
 
            "Upgrade Now" button

             Scroll down the screen and select the package you want

             Confirm subscription

             Once the subscription is confirmed then you will need to go into your iTunes
             account and cancel the previous subscription that you had.   


10.  Q -  Will everyone have access to changing tool information?


        A - No, you have the ability to set up an administrator or several administrators, 
             who will be able to edit information in the app.  So if you want all you foreman to
             have that responsibility then set them up as administrators and everyone else up as
             incharge. The incharge will not be able to edit information.
 

11.  Q-  Can I use another form of payment other than a credit card to pay for my subscription?

       A.   Yes,  you can use a PayPal account to pay for your subscription.  With PayPal you can   
             deposit money in your account through your bank account.  You can deposit enough            
             money to fund your subscription for a year and then set it up so your subscription draws from
             the  money in the account.

12.   Q-  Can I enter an excel spreadsheet of tools at one time?

        A-  Yes, there is an option to  enter tools individually or all at one time using an excel spreadsheet



13.    Q- How do I cancel my subscription?

         A-  To cancel your subscription you will need to go to your iTunes account or your Google Play
              account and go to manage your subscriptions.  Then select cancel, but be aware that all the
              information you entered will be lost, if you decide to cancel.




Fotolia 54870651 XS tool tracking system for use in the construction and mining industries
 
 
 

 
 
 
 
 
 
 
 
 
 
 
Website Builder provided by  Vistaprint